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Terms & Conditions

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Pricing​

  • The products will be sold at a price that was valid at the time of making the order, despite possible changes in the price after ordering.

  • The seller can refer to a mistake in price in case of a clear error, for example, if the mistake is so obvious that the customer should have noticed it.

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Ordering

  • When making an order the customer agrees with the then-current terms and conditions regarding ordering and delivery. 

  • All communication between the seller and customers is handled by email. The customer agrees to monitor their email account after making and order.

  • A binding commercial agreement will come into effect when the customer has made an order. The system will confirm the order automatically with an email.

  • In case of problems in availability sellers' liability limits to canceling the purchase, and returning money paid in advance.

  • The seller can refer to a mistake in case of a clear product error, for example, if the error is so obvious the customer should have noticed it.

  • The seller takes no responsibility if the purchased products will not reach the customer in a case where they are not allowed.

 

3. Shipping

  • The seller tries to ship the products within 2 business days. The seller tries to notify the customer if the shipping of the order is postponed for more than 7 days.

  • We currently only offer shipping to New Zealand.

  • Shipping price will be shown when you reach checkout.

  • The tracking code will be sent to you by email after the order has been shipped.

  • The customer is responsible if a product is lost or damaged during delivery from the customer to the seller, including shipments that have been denied or not been picked up by the customer.

  • When sending goods to the seller, the customer must keep and save all documents such as dispatch notes.

  • All ordered items are shipped in one dispatch. Delayed availability of one item does not bind the seller to ship other items in the same order separately.

 

4. Payment

  • Payments are made using the payment options shown at checkout.

 

5. Returns & Refunds

  •  If you're not happy with your purchase for any reason please do send us an email so we can do something about it! Our priority is great customer service, and we will always try to grant a refund where possible, especially when a product is faulty. However we are also a small business and cannot afford to offer refunds due to change of mind, or when an item is no longer in brand new condition (due to use or neglect - faulty products are exempt from this).

  • Orders cannot be canceled or refunded after they have been shipped and assigned a tracking code.

  • The customer will pay for the shipping costs when returning the order to the seller.

  • Seller will not accept unpaid shipments, shipments made by Cash-on-Delivery, or any shipments by other than the Postal Service.


6. Warranty

  • The warranty information is usually marked on the product's information page. In case it is not marked the product warranty is 6 months (electronics and other products that have a warranty).

  • Warranty change or repair doesn't extend the original warranty time for that item.

  • A condition for the warranty is the use of the item according to the manufacturer's recommendations and instructions. The seller can be freed from warranty if it is made plausible that the breaking or impairment of an item is because of an accident, incorrect use of the item, or any other cause on the customer's side.

  • The warranty does not cover damage caused by power outages, improper storing or cleaning, thunder, improper use, or other neglect of instructions including faults in the installation by the customer or physical breaking of the item. The warranty does not cover wear and tear caused by regular use. Only components and accessories approved by the manufacturer can be used with the products.

 

 

PRIVACY POLICY

 

When signing up as a customer or creating an order the user becomes a customer. The given information will be registered for sellers' customer registry. The information will be used for development, production, contacting, and other suitable uses. The information may also be used for sellers' marketing and research purposes. The information will not be passed on for third parties. 

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